A legal disclaimer

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Last updated — 14 November 2025

This Privacy Policy explains how we collect, use, and protect your personal information when you contact us or use our services.

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1. Who We Are

We are a home improvement and maintenance service provider offering painting, tiling, and general household works. We act as the Data Controller of your personal information.

Contact:
Email — aqua.fox.ltd@gmail.com
Phone — +447392005096

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2. Personal Data We Collect

We may collect the following information when you contact us or request a service:
— Name
— Phone number
— Email address
— Home address / job location
— Photos or videos you choose to provide for quotes
— Details about the work requested

Our website may also collect:
— Basic technical data (IP address, device type, browser type)
— Cookies necessary for site functionality

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3. How We Use Your Data

We use your information to: Respond to enquiries; Provide quotes; Carry out the services you requested; Schedule appointments; Send invoices and payment confirmations; Improve our website and customer experience. We do not sell or share your personal data with advertisers. 

4. Legal Basis for Processing

We process your data under the following UK GDPR bases:
— Contract — to provide the services you requested
— Legitimate interests — to manage and grow our business
— Consent — for optional communication or photos you choose to send

5. Data Sharing

We only share your information with trusted third parties necessary to run our business, such as: Website hosting providers; Email or messaging services; Accounting or invoicing software.

All third parties are required to keep your data secure.

6. Data Retention

We keep your information only for as long as necessary:
— Job-related data — up to 6 years (legal/business requirements)
— General enquiries — up to 12 months
— Cookies — according to your browser settings

7. Your Rights Under UK GDPR

You have the right to:
— Request a copy of your data
— Correct inaccurate data
— Request deletion (where possible)
— Object to certain processing
— Withdraw consent at any time
— Make a complaint to the ICO (ico.org.uk)

To make a request, contact us at the email above.

8. Security

We take reasonable technical and organisational steps to keep your information safe and prevent unauthorised access.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will always be posted on this page.